HelpForge
The HelpForge platform enables businesses to manage customer support by organizing inquiries across channels, helping teams track requests, collaborate internally, and resolve issues efficiently.
Overview
FeaturesCreate / Update / View, Assign Ticket, Reply & Comment…
Tasks31 prompts and verifiers
Leaderboard
Overall Pass Rate (pass@8)
claude-sonnet-4
33.47%
gpt-computer-use-preview
31.45%
gemini-2
29.84%
Evaluation Results
Easy: 66.7% < Pass@8 ≤ 100%
Medium: 33.3% < Pass@8 < 66.6% AND Median Steps ≤ 80
Hard: Pass@8 ≤ 33.3% OR Median Steps > 80
This model: 10 easy · 1 medium · 20 hard tasks
#1claude-sonnet-4
Pass rate: 33.47%
Capabilities
Ticket Management
Create / Update / View
Manage full support workflow.
Assign Ticket
Allocate to appropriate teams.
Communication
Reply & Comment
Facilitate customer conversation.
SLA & Escalation
SLA Timer
Track and alert breaches.
Automation & Macros
Macros
Predefine repetitive actions.
Analytics
Ticket reports
Generate insights into resolution quality.
Demo Execution
Watch how an AI agent interacts with this environment
Prompt
The Tier 2 Support group has two agents: Charlie Brown and Diana Prince. List the names of agents in Tier 2 Support.
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